Account & Login

Account and login pages manage operator access to the Kravos.ai dashboard.

Signup

Signup creates a new organization and its first superadmin user.

The signup flow:

1. validates company name, email, and password
2. creates a tenant slug from the company name
3. creates the tenant, user, membership, and verification token
4. sends an email verification link
5. sends the verified user into first-agent setup

Signup can be closed by a platform setting. When signup is closed, the page shows the configured closed-signup message and keeps sign-in available for existing users.

Email Verification

New users must verify their email before signing in. Verification links can fail if the token is missing, expired, already used, or invalid.

After a successful verification, the user is sent back to login and then into the getting-started flow.

Sign In

Login uses email and password.

On a tenant subdomain, the login page passes the subdomain as the tenant slug so authentication stays tenant-scoped. On the main domain or localhost, Kravos.ai resolves the tenant from the account context.

The login page also handles:

• expired-session notices
• unverified-email errors
• redirecting to the requested next page after sign-in

Password Reset

Use Forgot password to request a reset link. The request page does not reveal whether an account exists for that email.

Reset links are one-time tokens. The reset form requires a new password and confirmation before updating the account.

Profile And Account Settings

Use Profile to review your operator account details:

• name and email
• role
• status
• last login
• member-since date

Use Account Settings to update your display name and password. Email changes are not self-service.

Temporary Passwords

Some team members may be created with a temporary password. Those users must open Change Password, enter the temporary password, and set a new password before continuing.

Common Problems

Verification failed

The link may be missing, expired, already used, or invalid. Ask for a fresh verification flow instead of retrying an old link.

You cannot sign in after signup

Confirm the email was verified first. If the organization uses a tenant subdomain, make sure the user is signing in on the correct tenant URL.

Your session expired

Sign in again and return to the previous page. This is usually a session timeout, not an account problem.

Related Docs

Organization Settings & Team

Manage internal members, roles, and provider-key access.

Organization Workspace

Understand organization-level navigation and account pages.

Users

Review end-user profiles from conversations and channels.