Organization Settings & Team

Organization Settings is where admins manage branding, internal team access, and shared provider credentials.

Organization Settings is where admins manage branding, internal team access, and shared provider credentials.

What Lives In Organization Settings

The organization settings area has three tabs:

Tab	What it manages
Branding	Company name, colors, logo, and welcome message
Team	Internal dashboard members and access
Provider Keys	Bring-your-own-key credentials shared across the organization

In general:

Billing, usage, and organization settings are intentionally separated from day-to-day agent operations.

Role	Typical access
Support	Day-to-day work inside agent dashboards such as conversations, feedback, and operations
Admin	Organization management plus agent management
Superadmin	Same broad management access, usually with final ownership for tenant-level control

give the smallest role that still lets someone do their job
remove stale access quickly when responsibilities change
keep provider key access limited to trusted admins
explain the difference between end users and team members to avoid confusion

Billing, usage, team, provider keys, and agent management.

Track provider spend across AI, voice, and ingestion.

Signup, verification, sign-in, password reset, and profile settings.

Tune AI, retrieval, escalation, and voice defaults for one agent.