Users

The Users area is for end users who chat with your agent, not the internal team members who log into Kravos.ai.

What The Users List Is For

Use the main list to find a person quickly and jump into their history.

What The User Detail Page Shows

Each end-user profile can include:

• identity header
• channel identities
• conversation and activity aggregates
• contact information
• status information
• activity timeline
• conversation history
• memory or saved facts
• raw metadata

Why This Matters

User detail pages help you answer questions that the conversation view alone cannot:

• is this a repeat customer?
• are issues happening on one channel or many?
• has the agent learned incorrect memory?
• is metadata missing or malformed?

Best Practices

• use the user profile when a conversation looks unusual or incomplete
• review memory entries if responses seem over-personalized or persistently wrong
• inspect channel identities when a user appears duplicated across channels
• keep privacy expectations in mind when sharing screenshots internally

Common Problems

A user looks duplicated

Check the channel identities first. The same real person may appear under multiple external identities if they contacted you through more than one channel.

Memory looks wrong

Open the user detail page, inspect the saved facts, and verify whether the agent learned something that should no longer be kept. Then confirm the bad memory is not just coming from one mistaken source answer.

Metadata is missing

Compare multiple conversations from the same user. If metadata is inconsistent, the root cause may be channel-side collection or integration setup rather than the agent itself.

Related Docs

Conversations

Review chats, reply as human, and inspect voice sessions.

Feedbacks

Review low-rated chats and comments to find quality issues.

Analytics

Track conversation health, response speed, and user behavior.