Billing
Billing manages platform access, hosted credit balance, payment details, and automatic top-ups for the organization.
Billing
Billing manages platform access, hosted credit balance, payment details, and automatic top-ups for the organization.
Organization-level page
Billing applies to the whole organization. It is not tied to one selected agent.
What Lives In Billing
The Billing page includes:
- current platform plan and subscription status
- active package features
- monthly hosted-turn and ingestion-job guardrails
- hosted credit balance
- promo and purchased credit breakdowns
- credit packs for one-time top-ups
- auto-recharge settings
- Paddle billing portal access when available
Plans And Guardrails
The plan panel shows your current package, renewal or cancellation state, and active features such as API access, BYOK, MCP, custom tools, human takeover, custom domain, and priority support when those features apply.
Monthly guardrails show how much of the plan's hosted turns and ingestion jobs have been used in the current period.
Hosted Credits
Hosted text, voice, and ingestion usage burn the hosted credit balance. BYOK activity is still visible in usage analytics, but provider billing happens directly in your provider account.
Hosted usage hard-stop
New hosted requests pause when the credit balance is insufficient. Top up or enable auto-recharge to keep hosted workflows running.
Top-Ups And Auto-Recharge
Use credit packs to add prepaid hosted usage without changing the platform plan.
Use auto-recharge when hosted workflows must continue without manual top-ups. Auto-recharge lets you choose:
- the credit pack to buy
- the balance threshold that triggers a purchase
- a monthly cap
The page also shows whether auto-recharge is enabled, pending, or failed.
BYOK Evaluation
Some free accounts can evaluate BYOK for a limited time. When that evaluation is active, the dashboard and billing page show the expiration date. After the evaluation ends, Free falls back to hosted-credit usage unless the organization moves to a paid plan.
What Happens When...
Hosted credit balance is too low
Hosted requests pause until you top up, auto-recharge succeeds, or the organization changes the billing setup.
Auto-recharge is enabled but still did not fire
Check whether the threshold was crossed, whether a recharge is pending, and whether the last recharge failed.
A cancellation is already scheduled
The billing page shows the scheduled cancellation date so the organization can decide whether to renew, upgrade, or let the subscription end.
Best Practices
- keep billing ownership with organization admins
- review hosted-credit balance before a launch or ingestion burst
- set auto-recharge only when you have a clear monthly cap
- use Usage & Costs to find which provider, model, or workload created spend
- contact sales when you need custom limits
Related Docs
Usage & Costs
Analyze hosted and BYOK activity across providers and workloads.
Organization Workspace
Understand organization-scoped pages and agent switching.
Organization Settings & Team
Manage branding, team access, and provider keys.